Ready to refinish your wood floors, but you have questions before we get started?
We’re here to help answer any questions you may have. If the answer isn’t in the below frequently asked questions we get from our customers, feel free to contact us for more information.
Does the bid cost anything?
No. All of our bids are free unless you are outside of our service area. Then there is a $50 bid charge.
How long does a bid take?
10-30 min depending on the size of the project.
What do you charge per square foot?
$3-$5 per square foot. Price is based on the age of the floor.
When do I pick a stain color?
During the stain consultation, which can either take place during the bid or the first day that we start the project.
When do I pick the finish sheen?
You have two chances to make a sheen decision. The first coat of finish can be your first option. If you decide that you need to go lower or higher sheen, we will put that on for the final coat.
How many layers of finish do you use?
Three. One layer of sealer, which protects the color layer, then two coats of finish on top of the sealer.
Do I need to be out of the house during the project?
During the sanding process, you can come and go as you please. Once we start putting stains and finish down is when it’s best to stay out of the house. With a water-based finish, you can stay in another house area during dry times. It is highly recommended to vacate the home with an oil-based finish during those 2 days of dry time. With an oil-based finish, there will still be some fumes lingering even after the two days of dry time.
How long do I have to be off the floor?
2 hours after final coat – socks only traffic
48 hours after final coat – move furniture back / pets back in the house
7 days – rugs back down
How do I protect my hardwood floors after you’ve finished refinishing them?
To get you started, we provide a complimentary hardwood floor care package. This includes a cleaning kit, felt pads, and instructions about maintaining your refinished floors.
Are you dustless?
- Yes – 95% dustless (sanding only). We run vacuums on all of our sanding machines. Our vacuums remain outside during the entire project.
- Any chipping, hand-sanding, and sawing in the house is not dustless.
What time do you start working in the morning?
Every job starts at 9 am.
Do you work weekends?
Saturdays only if needed.
Do you offer financing?
Yes through a third party partner. Inquire for more details.
Do you have any warranties?
- 1 year workmanship
Do you have general liability insurance?
Yes. $2M
Do you install pre-finished hardwood, laminate, engineered hardwood, tile, or carpet?
No. We specialize in repairs and refinishing.
Do you install trim?
Yes. We install base shoe and quarter-round. You can choose to have these items painted or stained.
Do you refinish cabinets or decks?
No. We only refinish hardwood floors.
Do you move furniture and appliances?
We partner with a professional moving company that will move furniture before and after your project. We do not move out stoves. Instead, we simply take out the bottom drawers and refinish under there. We will pull refrigerators, but not disconnect, and refinish behind them and push them back into place; that way we do not run the risk of water lines not reconnecting or damaging the floors.
Can I do some of the work to save money?
Yes. Removing the carpet, pulling the appliances and toilets, removing the trim, removing the tack-strips, removing the tile, etc., will help save you money. We will not stain and finish behind a DIY sanding project. We will not sand ONLY, for a DIY project.