The RippnFinish Customer Experience

As important as the quality of our work, is our commitment to providing a unique, accommodating, and friendly customer experience.

Each of our clients is guided through all of our streamlined processes. When our team is bidding a job, we ensure that we walk through all aspects of what to expect when working with RippnFinish.

Our team of refinishers are clean, professional, and always on time. Customers will have daily communication from their project manager. Door hangers will provide times when floors can/cannot be walked on to allow the proper dry time is complete.

Step 1

Clients reserve a bid date utilizing either our quick and easy bid-reservation software, calling our main line and speaking with a representative that will get your bid scheduled, or emailing us.

Step 2

Using our electronic tape measure, we can assure the measurements of the prospective area are very accurate.

Step 3

Together we discuss any concerns regarding imperfections in the existing flooring such as pet stains, wood-rot, squeaks, gaps, repairs, etc.

Step 4

Customers will have a live stain consultation on the first day of service, which help get a better visual of what the finished product will look like.  Small samples on a fan deck do not do the trick!  We show you exactly what your color will look like next to your cabinets or various walls with different light contrast.

Step 5

Determining a grade of finish that best fits your lifestyle is next. Taking into consideration different factors (i.e. children and pets).

Step 6

The bid is then finalized on-location before we leave the premises.

Step 7

After receiving the invoice via email, or in person, a start date for the project will be scheduled.  During the contract signing, half of the full payment is due in order to secure a spot on our service calendar.  Service includes a 1 year transferable workmanship warranty.

I appreciated the time they took to explain the process and keep the noise and mess to a minimum. I was able to take my time to pick just the right stain and finish. The samples that they put on the floor really helped me see what the final result would look like. I can’t say enough about the job RippnFinish completed in such a short time. The floors went from trashed to absolutely beautiful.

— Kim Schrick, Brookside